Research challenges in legal-rule and QoS-aware cloud service brokerage

The ICT industry and specifically critical sectors, such as healthcare, transportation, energy and government, require as mandatory the compliance of ICT systems and services with legislation and regulation, as well as with standards. In the era of cloud computing, this compliance management issue is exacerbated by the distributed nature of the system and by the limited control that customers have on the services. Today, the cloud industry is aware of this problem (as evidenced by the compliance program of many cloud service providers), and the research community is addressing the many facets of the legal-rule compliance checking and quality assurance problem.